Evaluate communication skills in role play Essay

Evaluate communication skills in role play - Essay Example Summary of Scenario The scenario given is based on the relationship between Kelly, an elderly individual living in a nursing home and Mary, the care giver. Kelly is the age of 80 and requires basic assistance for daily living activities; however, she is still fairly independent with her actions. Mary goes to give Kelly her morning breakfast and is accused of stealing Kelly’s money as she is the only one in the room. Mary states that Kelly should look in her purse again to see if the money is there; however, Kelly refuses and continues to become aggressive toward Mary. After this point, there are two methods of communication that are used. The first is with Mary who tells Linda, the manager, about the given scenario and what the results are. The second is when the message is communicated to Doreen, the daughter of Kelly. Doreen tells her mother to look in her purse where the money is found. Kelly and Mary also go into the room to resolve the conflict; however, the money has bee n found and an apology is made toward Mary. Theories of Communication The first application that can be seen with the scenario between Kelly and Mary is based on behavioural theory. This theory states that the communication and motivation which is used may alter the behaviours which one takes as well as the intentions which are a part of the theory. When using persuasive communication in the right manner, the behaviours alter and a different mood is created toward the situation (Fishbein, Cappella, S1: 2006). When looking at the scenario between Kelly and Mary, it can be seen that the motivation factors alters the behaviour. Mary first tries to alter the situation by calming Kelly down and motivating her to look in her bag. However, the behavioural response leads to aggressive behaviour toward Mary. The motivation at this point is used in a negative manner because of the situation. The same concept of behavioural theory is applied when Doreen steps in. The communication is used in a non – threatening manner and Kelly is able to express her concerns thoroughly. This allows Doreen to motivate Kelly to look in her bag. The response isn’t negative because of the way the information is communicated to her mother. The communication that was used negatively is one which may directly be associated with Mary as well as with Linda later during the scenario. According to Eric Berne, the negative communication is one which is not only based on this scenario. Reactions and experiences also may create a psychological response to the situation. If the communication approach is one which constitutes a psychological reaction or triggers a memory, then a negative response may occur. The scripts which may lead to a negative reaction include protocol, script proper and adaptation. The protocol of Kelly is relayed through her instant reaction of believing that Mary took her money. The script proper is also a retelling of past experiences and psychological responses t o the situation. The adaptation is retrieved when a change in attitude and understanding of the situation is correctly applied (Stewart, 7: 2007). When looking at this situation, it can be seen that the negative response was based only on psychological responses. The relation that Kelly has with both Mary and Linda triggers a negative reaction or protocol which Kelly believes is true. This can be seen in the overall

Presentation diagnostic Essay Example | Topics and Well Written Essays - 750 words

Presentation diagnostic - Essay Example In this presentation, there was no room for the audience to have doubts regarding essentiality of the product. In terms of benefits, there existed a strategic explanation of the product’s advantages o to the purchasing managers. There was a demonstration of various benefits, which departments would accrue by taking the product as one of their lines of operation. I also demonstrated cost benefits to the managers in relation to the prices that they will charge to their respective final consumers. There was also a demonstration regarding the maintenance simplicity of the product, which will be a benefit to the firm. In practice, an organization results to adopting products that will provide maximum benefits in terms of costs. My benefits captured all the necessary cost issues that would allure purchasing managers to adopt the product. There was also efficient way of dealing with the objections of the clients in different ways with the intention of the distributing department main tain the firm’s reputation. This is via availing probable visual presentation of some of their questions and trying to offer answers though the audience had the chance to inquire for more expounding. This is especially applications of the specific product in real life situation whereby the audience intended to know. The use quotes of some of the management practitioners also provided a ground to win the attention of the purchasing managers. Additionally, efficient application of research work to challenge any objection of the audience also made a fundamental part towards my success though not much compared to what I had expected. The other way that was applicable in my presentation encompassed adopting a convincing tone with the intention of convincing the audience to accept my point of argument. 2.3 Past experience in presentation in relation to performance and communication orientation I have had the experience of presenting in one of the famous contests. This was my first experience where I presented about Beatles and rolling stones, which took a long period while trying to prepare myself appropriately. Before the real presentation, I experienced bouts of fear and nervousness due to the fact public presentation has not been my favorite until I tried it with Beatles and rolling stones. This enabled me to gain essential skills in presenting, which encompassed knowledge on how to win audience’s trust while on the stage. The real task while on stage taught me varied aspects on how to handle each presentation so that in future they will turn out to be successful. This is especially through comments, which I received in the first presentation that helped me in evaluating my weaknesses while addressing the audience. One of the evaluators who attended the presentation commented on my dressing in the earlier presentation. 2.4 Motley’s presentation strategies Motley who is communication practitioner identified some elements that might not be nece ssary when performing visual presentation. Among these factors encompassed memorization of a representation known as an inevitable aspect for any presenter in shunning common mistakes when selling his or her idea to respective audience. Motley cited the mastery of content is necessary but memorization will be like proving of facts in communication. Therefore, presentation ought to flow naturally in order to heighten